Like a financial planner, travel agent, insurance broker, yacht broker or real estate agent, having somebody you develop a rapport with and who you can build trust with is probably your best asset.  Ask friends who charter for recommendations.  Many folks who charter regularly have gone through several brokers and providers before finding one they stuck with. At the same time, in defense of “Do It Yourself” online brokers, most seem to understand they are in the service business and heavily promote their VIP concierge service.  Like many things in life, it’s a personal preference, however, for the novice, a bit of hand holding may save some pain and suffering as you familiarize yourself with the vagaries of charting a plane. -Forbes Magazine